PROCUREMENT QUESTIONSFrequently Asked Questions for Hospitality Buyers
Clear, direct answers regarding production capacity, formulation safety, minimum order quantities, and export logistics.
What is the Minimum Order Quantity (MOQ) for custom amenities?
Our minimum order quantity is 1,000 units per SKU for custom formulations and printed packaging. For properties seeking standard benchmark formulas with ready-to-ship packaging, wholesale orders start at 50 units per SKU.
Can we develop a proprietary Signature Scent exclusive to our property?
Yes. We partner with certified perfumery houses to create a tailored olfactory identity. Exclusivity terms can be secured in our manufacturing agreement to guarantee your custom scent will not be supplied to competing regional properties.
How does switching to larger refillable dispensers lower operational overhead?
Bulk replenishment eliminates product waste from discarded half-empty miniature bottles. Purchasing liquids in 5L or 25L drums lowers the per-milliliter cost significantly, while visual level checks streamline daily housekeeping rounds.
What is the shelf life of 5L bulk refill containers once opened?
Unopened containers carry a 3-year shelf life. Once opened and stored in a clean, temperature-regulated housekeeping supply room, our preservative systems (validated under ISO 11930 standards) maintain full microbial stability for 6 to 12 months.
How does your packaging design prevent guest confusion during showers?
We implement a function-first layout where primary categories (Shampoo, Conditioner, Body Wash) are rendered in high-contrast, bold lettering. Bottles can also feature tactile variations or differentiated pump heads for effortless recognition.
Can LIZEE supply amenities beyond shampoo and body wash?
Yes. Supported by our broad compounding capacity, we supply pillow mists, reed diffusers, commercial scenting oils, spa-grade massage oils, body scrubs, and boxed retail merchandise sharing the exact same signature fragrance.
Are your formulations safe for guests with sensitive skin?
All formulations use mild, dermatologically balanced surfactants free from harsh sulfates, parabens, and phthalates. Raw materials and finished batches are strictly screened for skin tolerance and microbial purity under ISO 17516 standards.
How do you adjust formulas for different climates and water hardness?
We tailor lipid weight, humectant concentration, and surfactant ratios to local conditions—ensuring lightweight feel in humid coastal zones, richer barrier protection in dry alpine areas, and stable foaming in hard-water regions via bio-chelates.
What export compliance documentation do you provide?
We provide full batch-specific Certificates of Analysis (COA), globally compliant Safety Data Sheets (SDS), and documentation supporting US FDA MoCRA listings and European cosmetic regulations (EC No 1223/2009).
What is the standard production lead time from order confirmation?
Initial custom orders requiring tailored silkscreen printing and scent formulation typically ship in 25 to 35 business days upon sample approval. Routine replenishment orders are processed and dispatched within 15 to 20 business days.